General Manager, Revenue Cycle services REF-PI013-2013

Responsibilities

Successful candidates will report to the managing director/chief executive officer, and will be responsible for all activities in customer service, billing and metering.

He/she will build a robust customer call center that will have the technology and services capability to address and promptly resolve customer issues.

He/she will lead a major new program that will result in installed meters for all customers. The successful candidates will be highly proactive, and a major change driver for the organizations, employees and customers.

He/she inter alia is expected to perform the following functions

• Working collaboratively, to design the functionality of a new system-wide customer call centre, which will address customer issues regarding billing or services delivery.
• Lead the market investigation and internal analysis to determine whether the call centre should be in sourced or outsourced.
• Design and lead a new program that will greatly enhance penetration of prepaid metering for all customers.

Qualification

• Bachelor’s degree in marketing, business, or related field. MBA am added advantage.
• 12/15 years experience in customer services for an organization with over 500 customers, with at least 10 years at managerial level
• Strong background in customer services and vendor relationship management
• Familiarity with complex billing solutions and technologies.
• Change driver-strong strategist and comfortable with change driver strong strategist and comfortable with change management.
• Apply through this link - http://www.lextorahjobs.com/vacancies/view/487