Disrepair Specialist Support Officer

Help drive disrepair cases through to resolution.

About the role

We’re looking for a Disrepair Specialist Support Officer to join our Housing Assets & Repairs service.

You’ll play a key role in the day-to-day progression of disrepair claims and associated works, acting as a central link between residents, the Disrepair Team, contractors, our repairs partner and other Housing services.

You’ll

• progress disrepair claims and collate information required under the Disrepair Protocol
• monitor open works orders and make sure inspections and resulting actions are followed through
• identify and progress repairs presenting serious hazards within required legislative timescales, supporting our operational response to Awaab’s Law
• work with residents, contractors and operational teams to resolve outstanding repairs and property issues
• respond to complaints and negative feedback and help resolve quality concerns
• identify delays, trends and issues requiring escalation or service improvement.

About you

You’ll bring property maintenance experience, preferably gained within housing or a similar property environment, including experience of property inspection, common property defects and working with repairs, maintenance or construction contractors.

You’ll have experience of progressing property or repair issues through to resolution, following up outstanding works and actions and working with others to get issues resolved.

You’ll understand the requirements of Awaab’s Law and the importance of recognising potential hazards, acting within statutory and service timescales and escalating issues appropriately. You’ll be able to review information, identify what needs to happen next and make sure inspections, works and other actions are progressed.

You’ll also have strong customer service, communication and organisational skills, with the ability to work sensitively with residents where issues may be complex or unresolved, maintain accurate records and manage competing priorities and deadlines.

Why join us?

This is a role where you can make a direct difference to residents and their homes, helping ensure disrepair cases are taken seriously, actions are followed through and issues are resolved.

You’ll be working in an important area of social housing, with a role spanning disrepair, property maintenance, contractor performance and legislative requirements, and working across teams to help deliver an effective and timely service for residents.

You’ll also benefit from the Local Government Pension Scheme, up to 31 days annual leave subject to eligibility plus Bank Holidays, family-friendly provisions, flexible and agile working in line with service requirements, and 24/7 Employee Assistance Programme support.

To view the job profile please click here

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week Commencing 1 November 2026

Apply early

This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.