Student Coordinator at Treantly — Philippines

About The Role

We are looking for an organized and reliable Student Coordinator to support day-to-day coaching operations, student administration, scheduling, and communication. This role requires strong attention to detail, good follow-through, and the ability to manage multiple tasks across different systems.

A large part of the role involves preparing and managing coaching call recaps, keeping student records accurate, and making sure schedules, attendance, and updates are completed on time.

Job Responsibilities

Manage coaching schedules, calendar updates, reminders, and student rosters.
Track attendance for coaching calls and follow up on missing or unresolved attendance records.
Prepare coaching call recaps, send them for approval, and post them once finalized.
Support student onboarding and offboarding, including account setup, group access, and record updates.
Keep student information, program details, and assignments accurate across systems.
Monitor the shared inbox and SMS queue and handle student-related administrative requests.
Escalate billing concerns, complex issues, or requests that require system changes.
Create and update SOPs for recurring tasks and processes.
Track tasks and workload accurately in project management systems.

Requirements

Experience in operations, coordination, customer success, student support, or administrative support.
Strong organizational skills and attention to detail.
Comfortable managing multiple schedules, records, and priorities at the same time.
Good written and verbal communication skills.
Able to work independently, take ownership of tasks, and provide regular updates.
Comfortable learning new systems and working in a fast-paced remote environment.
Experience creating SOPs or improving recurring processes is a plus.