Operations Support Specialist

• Empower Field Teams and Represent Global Brands.
• Premium is looking for a Operations Support Representative to join our St. Louis, Missouri contact center, providing support to our field associates.

What you will do

• Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access.
• Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations.
• Ensure customer satisfaction with professionalism, positivity, and accurate, timely support.
• Execute outbound calls to verify in-store compliance and review photos for quality checks.
• Document and report all activity through Premium’s online tracking system to maintain accurate records.

What’s in it for you

• Enjoy a great team culture with fun internal events like Bring Your Dog to Work Day.
• Join a St. Louis Post Dispatch Top Workplace and enjoy the benefits of a great team environment.
• Receive Premium-provided training to elevate your skills and expertise.
• Grow with us—we love promoting from within and supporting career advancement.

Ready to Join? Here’s What We’re Looking For

• High school diploma or equivalent required, with strong English reading and writing skills.
• Experience in office or call center environments. Exposure to retail merchandising, consumer packaged goods, or consumer electronics is an asset.
• Exceptional customer service skills, paired with strong problem-solving abilities, communication to effectively collaborate and resolve issues.
• Strong soft skills, including teamwork, adaptability, time management, and critical thinking.

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Computer skills, including exposure to Microsoft Office Suite.
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