Area Manager - Islamabad

Role Overview

Own end-to-end performance of a cluster of dark stores within the assigned area, driving order fulfillment speed, customer experience, and inventory accuracy in line with network-wide KPI targets. Act as the operational owner between store-level teams and commercial & supply-chain.

Operational Management

• Oversee daily operations of all dark stores in the assigned cluster, across both Mart and Franchise formats, ensuring performance is tracked against set KPIs.
• Own P&L for the cluster: control store operating costs, reduce inventory holding and wastage
• Drive Order Fulfillment Time (OFT) performance for the cluster, to deliver superior customer experience.
• Ensure order accuracy and completion through staff training, and picking/packing SOP compliance.
• Manage inventory health by ensuring store managers follow inventory principles strictly (FEFO/FIFO, Expiry Management, Damage control)
• Ensure all stores meet hygiene, food safety, and operational SOP compliance as per company policy.

Team Leadership & People Management

• Lead, train, and motivate Store Managers and floor staff across the cluster to hit performance standards.
• Conduct regular performance reviews tied to store-level KPI scorecards, with specific, data-grounded feedback.
• Manage staff scheduling, attendance, and discipline across all stores in the cluster.

Compliance & Safety

• Ensure adherence to food safety, hygiene, and local regulatory standards across all stores.
• Conduct regular store audits covering safety, cleanliness, and equipment maintenance; maintain audit and compliance records.
• Ensure fire safety and emergency procedures are documented and staff are trained.
• Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field.
• 4–6 years of experience in operations, preferably in quick commerce, dark stores, cloud kitchens, or retail/QSR chains.
• Working knowledge of quick commerce fulfillment metrics (OFT, nSFR, shrinkage) is a strong plus.
• Experience managing multiple locations, cross-functional teams, and Direct/Franchise stores or mixed-format networks.