Officer – ADC Operations

Eligibility

Qualifications

• Minimum Bachelor's preferably Master's from an HEC recognized institute/ university.
• Qualification in Islamic Finance will be an added advantage.

Skills

• ADC Transaction Reconciliation & Settlement
• Dispute & Complaint Resolution
• Stakeholder Coordination & Communication
• Regulatory Compliance & Transaction Processing

Experience
Minimum 4 years of relevant banking experience. Experience in Islamic Credit Cards, Alternate Delivery Channels (ADC), and/or Debit Card Operations will be preferred.

Key Responsibilities

• Managing reconciliation and settlement of ADC, ATM, CDM, and CCDM transactions, ensuring timely resolution of overages, shortages, and discrepancies in accordance with established procedures and timelines.
• Coordinating with branches, member banks, and relevant internal and external stakeholders regarding settlement matters, transaction disputes, and reconciliation-related issues.
• Handling customer complaints and transaction disputes through relevant platforms, including MPG, SDRS, VISA, and MasterCard, while investigating and ensuring timely resolution.
• Ensuring compliance with applicable rules, regulations, and operating procedures prescribed by VISA, MasterCard, China UnionPay, PayPak, 1LINK, and SBP, while maintaining accurate records and documentation.

Department:
Operations Group
Location:
Head Office
Last Date:
September 29th , 2026