Groups, Meetings and Events Billing Executive

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Groups, Meetings and Events Billing Coordinator at Hilton London Metropole, you are more than just a key part of ensuring accurate, timely, and customer-focused billing for all group, conference, and event bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – £14.73 per hour with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

*Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Here's what you'll do during a typical day

• Manage billing and invoicing: Review daily GC&E charges, complete charge sheets, prepare and issue Group, Meeting & Event invoices, and ensure all billing is accurate and compliant with Hilton policies.
• Process payments and reconciliations: Allocate incoming payments, reconcile deposits, process direct bills, and maintain accurate financial records across OnQ PM, Delphi FDC, and related systems.
• Administer financial documentation: Upload completed billing documentation to DMS, update invoice details, produce summary invoices, and ensure all supporting paperwork is correctly maintained.
• Handle adjustments and commissions: Process rebates, refunds, credit notes, VAT corrections, and commission payments while ensuring adherence to company policies and procedures.
• Support supplier and client accounts: Manage supplier onboarding requests, process commission invoices, and coordinate cross-charging activities between Hilton properties.
• Resolve billing queries: Respond to client and stakeholder enquiries, investigate account discrepancies, and provide timely, professional resolutions to billing-related issues.
• Collaborate with finance teams: Communicate regularly with central and off-site finance teams regarding outstanding balances, refunds, system updates, and credit management activities.
• Monitor financial accuracy: Review financial transactions, maintain detailed records, and ensure all revenue and billing activities are processed accurately and on time.

What you'll bring to the role

• Strong attention to detail and accuracy when handling financial data.
• Excellent organisation and time management skills.
• Confident communication and customer service abilities.
• Ability to interpret and apply financial policies and procedures.
• Experience working collaboratively with clients, finance teams, and multiple stakeholders.
• Knowledge of hotel finance, billing, group/event operations, or Hilton systems such as OnQ PM, Delphi FDC, and DMS would be advantageous.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.