E-Commerce and Fulfilment Operations Executive / Senior Executive (SG)

Hello. We're Blood.

Our purpose is to revolutionize periods.

Who are we?

Blood is a challenger consumer brand that creates game-changing period care products for all who bleed. Our focus on product innovation and material design enables us to invent products that are both high performing and also better for the body.

Blood is the creator of the world's first Sanitary Pad made from Corn, and is the parent brand of MenstruHeat (menstrual cramp relief) and the Blood Menstrual Cup.

Our products are sold across 15 countries, both direct-to-consumer online and in more than 10,000 retail stores.

Today was good. Tomorrow will bleed better.

Who we're looking for

If you

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• Want to run e-commerce fulfilment for two growing brands, covering both direct and 3PL fulfilment
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• Enjoy a role that mixes desk work with time on the warehouse floor
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• Want to build experience managing inventory, packers and 3PL partners
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• Want to join a great working environment in a company with a purpose
• Location: Jalan Pemimpin, 5 mins walk from Bishan / Marymount MRT Position: Full-time, permanent position

Responsibilities

• E-commerce fulfilment and warehouse operations (35%)
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• Oversee daily picking and packing for e-commerce orders out of our B2C warehouse, managing a team of full- and part-time packers
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• Manage stock transfers from our B2B warehouse into the B2C warehouse and into our 3PL, keeping the right level of cover in each.
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• Arrange courier pickups and last-mile deliveries.
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• Handle inbound pallets, storage of marketing materials, and general upkeep of the stock area.
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• Keep the warehouse laid out so pallets can be inbounded without a backlog, and raise it early when space is running short.
• Packer planning and management (25%)
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• Plan packer headcount and shifts against order forecasts, including campaign peaks such as double days.
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• Hire, onboard and train part-time packers, and bring in ad-hoc labour when volume spikes.
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• Set packing targets, monitor performance against them
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• Maintain packing cost vs. target
• 3PL and vendor management (20%)
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• Own the day-to-day relationship with our e-commerce 3PL, from onboarding and transition through to steady state.
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• Check 3PL billing against what was actually shipped, and raise claims for errors, damage or loss.
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• Monitor service levels on pick accuracy, dispatch time and stock accuracy, and chase corrective action when they slip.
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• Govern 3PL cost vs. targets
• Inventory management (15%)
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• Run monthly e-commerce stock counts and the half-yearly full count.
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• Investigate and clear variances between system and physical stock.
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• Manage returns, damages, expiry and write-offs on B2C stock.
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• Keep stock records in our ERP current and accurate.
• Marketing support and consumer orders (5%)
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• Prepare and send stock for marketing events, activations and retail drops.
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• Handle small volumes international e-commerce orders.

Requirements

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• 2-4 years in e-commerce fulfilment, warehousing, or 3PL operations.
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• Some experience supervising or coordinating a small team, including part-time or contract staff.
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• Comfortable spending part of the week on a warehouse floor. This role is hands-on.
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• Good Excel (pivot tables, lookups) and confident working in an ERP. Microsoft Dynamics Business Central experience is a plus.
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• Clear written English for working with 3PLs, couriers and marketplace platforms.
• Nice to have
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• Worked with Shopee, Lazada or TikTok Shop seller centres.
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• Familiar with how 3PLs bill (pick fee, storage, handling) and managing cost
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• Has set up or reworked a warehouse layout before.

Perks

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• Full staff benefits - Annual Leaves, $300/year for health & wellness etc.
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• Office-hours, aircon environment
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• Friendly team members, fun & engaging company events & team activities
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• Great opportunities to learn and grow your career in operations
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• Opportunity to be a value-adding team member in a fast-growing regional brand