Senior Services Program Manager, Actimize (LMS Administrator)

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>So, what’s the role all about?</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As an LMS & Learning Technology Specialist, you will be responsible for supporting and eventually owning the end-to-end LMS implementation, day-to-day administration, integrations, reporting, and continuous improvement of Actimize University’s learning platform. The role will work closely with Learning & Development, Content Development, Trainers, IT, vendors, and business stakeholders to ensure a seamless learner and administrator experience.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>How will you make an impact?</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>LMS implementation and administration: </strong>Support and eventually own end-to-end LMS implementation, configuration, testing, and rollout. Manage users, enrollments, learning plans, courses, certifications, permissions, and workflows. Configure and maintain LMS features based on AU business requirements. Coordinate with LMS vendors and internal IT teams for integrations and issue resolution.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Learning operations: </strong>Manage training registrations, learner access, course assignments, and certification workflows. Ensure LMS data and learning records are accurate and up to date. Provide operational support to trainers, content developers, administrators, and learners. Identify and resolve issues proactively to minimize disruption.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Reporting and analytics: </strong>Develop and maintain dashboards and reports covering learner activity, course completion, certifications, training participation, and other AU KPIs. Provide actionable insights to improve learner engagement and operational efficiency. Automate recurring reports and administrative processes wherever possible.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Content and digital learning enablement: </strong>Partner with content developers to publish and maintain self-paced learning content. Support SCORM/xAPI and other digital learning standards as applicable. Ensure content is correctly configured, tested, and production-ready within the LMS.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Continuous improvement and innovation: </strong>Identify opportunities to automate and simplify LMS processes. Explore AI and emerging learning technologies to improve learner experience and operational efficiency. Establish and maintain LMS administration standards, processes, and documentation.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Have you got what it takes?</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">5–8 years of experience in LMS administration, Learning Technology, or Learning Operations.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hands-on experience with enterprise LMS platforms such as Sana, Docebo, Cornerstone, Moodle, SuccessFactors, or similar.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience in LMS implementation, configuration, testing, and troubleshooting.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong understanding of digital learning, SCORM, learner management, and certification workflows.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong analytical and reporting skills; experience with Excel/Power BI is desirable.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience working with external vendors and cross-functional teams.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong communication, stakeholder management, and problem-solving skills.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ability to work independently and take end-to-end ownership.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>You will have an advantage if you also have:</strong></span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience supporting a large-scale LMS implementation.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Exposure to APIs, integrations, SSO, and learning technology ecosystems.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience with AI-enabled learning platforms and automation.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Knowledge of cloud platforms such as AWS/Azure is an advantage.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Experience in professional services, enterprise software, or technology training environments.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What success looks like</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Within the first 12 months, the successful candidate should be able to:</span></p>
<ul>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Successfully support the AU LMS implementation and rollout.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Independently manage day-to-day LMS operations.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Establish robust LMS administration processes and governance.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Improve automation and reduce manual administrative effort.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Provide reliable learning analytics and reporting.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Deliver a smooth experience for learners, trainers, content developers, and stakeholders.</span></li>
<li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Become the go-to SME for AU’s learning technology ecosystem.</span></li>
</ul>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Key competencies</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Ownership | Learning Technology | Problem Solving | Stakeholder Management | Automation Mindset | Attention to Detail | Agility | Continuous Improvement</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>What’s in it for you?</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>Enjoy NiCE-FLEX!</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Requisition ID: 11771</span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Reporting to: Tech Manager, Professional Services, Actimize </span><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Role Type: Individual Contributor</span></p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p>
<p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p>
<p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p>
<p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p>
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