Customer Experience Instructional Designer

<p><strong><span data-contrast="auto">Welcome to the Traegerhood:</span></strong> <br><span data-contrast="auto"> Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we're fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us.</span></p>
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<p><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"><strong><span data-contrast="auto">What You'll Do:</span></strong> </span></p>
<p><span data-contrast="auto">The Customer Experience Instructional Designer partners with our Call Centers, Business Partners, Field Sales, and other internal stakeholders to assess needs, select the right instructional and content models, and design effective instructional content. This includes developing quick reference guides, eLearning modules, assessments, and PowerPoint decks that support on-demand, live, and virtual training. This person treats training as a continuous cycle, not a checklist — using performance data, agent feedback, and assessment results to decide what gets refreshed, retired, or built next.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
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<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">How You'll Help Us Win </span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"335559738":360,"335559739":80}"> </span></p>
<ul>
<li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Partner with key stakeholders, including Product Engineering, Supply Chain/Operations and BPO Venders, SMEs to diagnose customer and business challenges, and design the most effective learning solution for the problem</span><span data-ccp-props="{"335559738":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Scope training needs by collaborating with internal and external partners to gather the information that guides content strategy</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Design scenario-based simulations and branching exercises for complex judgment calls (e.g., diagnosing the right fix across similar product models) so agents practice decision-making vs just memorization</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Write clear, concise, user-friendly instructional text</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Create and maintain facilitator guides that make it easy for trainers to get up to speed and deliver consistently great sessions</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Create and administer assessments that accurately measure learning objectives and ladder up to broader KPI goals</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Partner with the AI/automation team to shape training scripts and conversational logic for AI-powered support agents, and refine based on performance data</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Keep existing content fresh, accurate, and aligned to current products and processes</span><span data-ccp-props="{"335559739":240}"> </span></li>
</ul>
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<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">What You'll Need to Succeed</span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"335559738":360,"335559739":80}"> </span></p>
<ul>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Bachelor's degree in Learning & Development, Instructional Design, Communications, Business, or a related field preferred, or equivalent experience accepted</span><span data-ccp-props="{"335559738":240}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">3+ years of instructional design experience, including technical content creation</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Experience authoring and facilitating technical content & a familiarity with eLearning authoring tools and technology</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Excellent verbal and written communication skills</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">A fast learner who picks up new tools and technology easily, especially as it relates to emerging tools and best practices related to AI. </span><span data-ccp-props="{}"> </span></li>
</ul>
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<li data-leveltext="●" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Experience working with call centers or third part customer support vendors</span><span data-ccp-props="{"335559739":240}"> </span></li>
</ul>
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<p><strong><span data-contrast="auto">Why You Will Love Working Here</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{"134233117":true,"134233118":true}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Be part of the most disruptive force in outdoor cooking</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Join a true team working towards a common goal</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Culture of risk-taking, innovation, & quality</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">So. Much. Food.</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Have an outdoor lover’s paradise in your backyard</span><span data-ccp-props="{}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Full medical/dental/vision package to fit your needs</span><span data-ccp-props="{}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">401k to help you plan for the future</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Tuition reimbursement</span><span data-ccp-props="{}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Individual professional development programs & initiatives to help you grow professionally</span><span data-ccp-props="{}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Great discounts on all things Traeger</span><span data-ccp-props="{}"> </span></li>
</ul>
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<li data-leveltext="" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Did we mention all the food?</span><span data-ccp-props="{}"> </span></li>
</ul>
<h6><span data-ccp-props="{}"><span data-teams="true">Traeger may use AI tools for resume-screening purposes. By submitting your application to us, regardless of method for submission, you consent to the use of such AI tools.</span></span></h6>