Outlet Server - HRC Los Angeles

SERVER

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

LOCATION

Hard Rock Cafe

POSITION TITLE

Server

REPORTS TO

Department Manager and/or General Manager

DIRECT REPORTS

None

DATE CREATED

FLSA STATUS

Hourly - Overtime Non-Exempt

POSITION SUMMARY

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

PRIMARY RESPONSIBILITIES

•  Taking guests’ orders .
•  Running food.
•  Handling cash & other forms of payment.
•  Making proficient sales transactions - using a point-of-sale system.
•  Properly checks I.D.s – for guests who appear to be under 30 years old.
•  Demonstrating responsible alcohol service.
•  Demonstrating impeccable product knowledge.
•  Suggestive selling - using proven techniques.
•  Answering questions - accurately and politely.
•  Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
•  Maintaining a clean & organized station – including pre-bussing & table maintenance.
•  Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
•  Demonstrating knowledge of all table/station numbers.
•  Directing guests to areas & restrooms.
•  Creating memorable experiences.
•  Entertaining guests to create “Raving Fans.”
• This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

 High School diploma or GED equivalent.

 Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

HARD ROCK INTERNATIONAL JOB DESCRIPTION: SERVER

AUTHENTIC EXPERIENCES THAT ROCK

HARD ROCK INTERNATIONAL

SKILLS

•  Remaining calm in a hectic, fast-paced atmosphere.
•  Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
•  Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

•  Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
•  Ability to sit for extended periods of time.
•  Ability to make repeating movements of the arms, hands, and wrists.
•  Ability to express or exchange ideas verbally and perceive sound by ear.
•  Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
•  Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
•  Ability to turn or twist body parts in a circular motion.
•  Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
•  Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

 Must be at least 19 years old. In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing you to ensure you meet these requirements.

 Practicing all general safety standards.

 Maintaining a well-groomed appearance (“having a plan”).

 Following all uniform guidelines.

 Recycling products, where possible.

 Maintaining HRC’s 5 core Values and Mission Statement.

 Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.

Pay Range

$2 - $25/Hourly