Field Service Manager - Raipur

Field Service Manager Position based at Raipur responsible for service operations in assigned territory

As a Field Service Manager, role & responsibilites would be

• Driving the acceleration of service business and growth for channel partners & BB.
• Ensuring the enhancement of NPS Index (CSI) thru customer delight parameters like repair TAT, RSA reach & recovery etc
• Providing support to uphold and maintain the Service Process Standards, Operating Procedures(SOP) at dealers
• Monitoring Service / Vehicle retention in accordance with established standards
• Engaging dealer manpower in skill level training through competence development initiatives
• Overseeing service and spare parts operations to drive growth and profitability at the dealership
• Providing assistance in organising Customer Support activities such as Mega Service Camps, Free Service Camps, Public Events and Customer Meets at the dealership
• Ensuring regular interaction with Key Account Management (KAM) customers and fleet owners
• Providing guidance & support for the implementation and utilization of digital portals
• Processing warranty & AMC claims / pre approvals
• Involving in vehicle diagnosis(Electrical & Mechanical) and coordinating with HQ teams for necessary support

Engineering degree / diploma with commercial vehicle service operations experience