Assistant Manager - Platforms.MGN Pak - TECH - BPM and

About The Role

Job Description EDMS Lead (Assistant Manager)
Job Purpose: Provide Production Support for Digital Platforms (EDMS, BAW, RPA)

Key Responsibilities:

Provide L1/L2 - Production Support for EDMS application
3-5 years experienced Production support lead/engg
Should have thorough knowledge and work experience in Weblogic Webserver and Oracle database
Should have strong knowledge on Java code and Unix/Linux commands
Should have managed complex production support functions and be willing to support during off business hours if needed
Excellent in attitude and English communication
Should know about Automation technology like Microsoft Power Automate and have the capability to perform the role of Project Manager/Lead for small changes and enhancements in Power Automate
Should have knowledge and experience in working with Microsoft Excel, PowerPoint etc and be able to make status reports as required
Provide excellent reporting and communication on the Production Support and Project status
Manage team to perform RPA Process start-stop, execution and monitoring
Manage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team.
Provide periodic and ad-hoc reports as requested and agreed
Liaise with users and Tech Teams for data related information exchange for processing
Liaise with respective Application Technology team for process related information exchange. (Corporate Tech / Retail Tech / Operations Tech)
Validate the data in RPA dashboard and raise alert to respective team if any discrepancy observed

Key Result Area

Manage a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the EDMS application
Provide expertise and recommendations in the assessment of initiatives to support and enhance system
Perform appropriate level of stakeholder management across business, technology and clients
Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level
Leading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit & architecture guidelines
Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives
Contributes to the yearly technology roadmap ensuring the projects financials and estimates are accurate and reported timely
Works with business representative, stakeholder to ensure alignment of delivery with the business demand
Leading the Platform team in delivery of world class platforms solutions
Ensures value added propositions in strategic vendor partnerships and aligning the platform inline to the industry roadmap and business strategy, thus enabling an effective business growth
Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed
Converge the requirements from regulators and effectively conclude on business requirement
Focus on regulatory controls & audit requirements and manage all known risks related to the team and systems that can impact security of data, system downtime, incidents, etc.
Collaborate closely with Product Owners and team members to identify and socialize product and delivery
Support and influence delivery operations within platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures.
Effectively communicate and showcase the purpose and value of solutions being delivered
Define the right framework and push for the best choice when it comes to technology selection and implementation
Use Agile engineering practices and ML software development technologies to rapidly develop creative and efficient solutions that enhance the client customer and employee experience
Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate
Engage with the team for effective reviews and planning
Demonstrates effective techno-managerial skills, People management skills, presentation skills, and Proven oratory and written skills

Knowledge Skills & Experience:

3-5 years of experience in Production support function pertaining to Application Production Support and RPA technology
Knowledge of Microsoft Power Automate RPA tool workings
Team management skills
Reasonable English communication skills
Work with business user as part of BAU activities
Identify and raise alerts on application risks.
Coordinate for patching activities and remediate vulnerabilities.
Perform volume-metric analysis on application performance and raise timely alerts.
Should be available on-call in shifts to support SLA