Lead Associate - Transactional Quality

About The Role

Quality Monitoring: - Assist in the monitoring of transactions to ensure adherence to quality standards.
Conduct regular audits and evaluations of transactional processes. Along with Ops Managers, conduct RCAs & define CPAs to mitigate slippage of errors .Drive ‘Reduction in Customer Comebacks.
Data Analysis: - Analyze transaction data to identify trends, issues, and areas for improvement.• Prepare detailed reports on quality performance and present findings to management.
Process Improvement: - Collaborate with cross-functional teams to implement enhancements in transactional processes.• Contribute to the development and refinement of quality assurance methodologies.
Training Support: - Assist in the development and delivery of training programs for staff on quality standards and best practices.• Provide guidance and support to team members on quality-related inquiries.
Compliance Assurance: Ensure that all transactional quality processes comply with relevant regulations and organizational policies.
Stay informed about industry best practices and regulatory changes.
Any Graduate/PG/MBA.
Minimum 2 Years of Work Experience in Travel Quality Assurance or a related area.
Familiarity with quality management tools and methodologies (e.g., Six Sigma, ISO) is a plus.
Strong analytical skills and attention to detail.• Excellent communication and interpersonal skills.