Damp and Mould Support Officer

About the role

We’re looking for a Damp and Mould Support Officer to join our Housing Assets & Repairs service.
You’ll provide case management and practical support for damp and mould cases, working with residents, repairs teams, contractors and other Housing services to make sure cases, inspections, works and enquiries are effectively progressed.
You’ll monitor outstanding works, coordinate inspections and follow-up actions, keep residents informed and make sure case information and outcomes are accurately recorded. You’ll also help resolve complaints and service issues, identify matters that need escalating and support the monitoring of contractor performance and service quality.
About you
You’ll bring property maintenance experience, preferably gained within housing, including experience of property inspection, diagnosing common property defects and working with construction contractors or consultants.
You’ll understand the building industry, property maintenance and common property defects, and how these apply within a housing repairs environment.
You’ll also have strong customer service, communication and organisational skills, with experience of dealing directly with residents and progressing enquiries or issues through to resolution. You’ll be able to manage competing priorities, work effectively with contractors and colleagues and make sure actions are followed through to completion.
Why join us?
Damp and mould can have a significant impact on residents and their homes. In this role, you’ll help make sure cases are actively progressed, residents are kept informed and agreed actions are followed through.
You’ll work across residents, repairs teams and contractors, contributing to the quality and responsiveness of a service that is a key priority for Housing.
You’ll also benefit from the Local Government Pension Scheme, up to 31 days annual leave subject to eligibility plus Bank Holidays, family-friendly provisions, flexible and agile working in line with service requirements, and 24/7 Employee Assistance Programme support.
To view the job profile please click here
Application closing date: Friday 2 October 2026
Assessment/Interviews: Week Commencing 1 November 2026
Apply early
This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.