Lead Software Engineer, Cloud Site Reliability (SRE)

About CloudOps Team:
CloudOps team is responsible for availability, reliability, performance, monitoring, emergency response, and capacity planning of Icertis SaaS applications and related services. CloudOps executes infra & access provisioning, upgrades, deployments, and change management to drive faster time to market. This team plays a critical role in building and executing the cloud strategy for the company, driving architectural improvements to enhance scalability and optimize overall cost.
Role Responsibilities:

• Lead 24x7 NOC operations with mandatory rotational shifts ensuring system availability and SLA adherence
• Act as Major Incident Manager (P1/P2 incidents), driving triage, war room coordination, and stakeholder communication
• Implement and enhance observability practices across logs, metrics, and traces
• Work with tools like Datadog and Azure Monitor for monitoring and alerting
• Drive proactive monitoring, alert tuning, anomaly detection, and AIOps initiatives
• Manage Azure infrastructure and AKS clusters, including troubleshooting, scaling, and performance tuning
• Build automation and self-healing workflows using Terraform, ARM, Helm, Power Automate, and scripting
• Collaborate with engineering teams to improve reliability, deployment pipelines, and cloud-native architecture
• Develop dashboards and reports using Power BI and ServiceNow
• Handle Monthly Business reviews and leadership reporting
• Mentor team members and drive process standardization and operational excellence