Patient Services Coordinator

Build What Matters Most—Families, Futures, and Your Career
Enjoy meaningful work while contributing to an organization that changes lives every day.
US Fertility
, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.
Our team members choose to build their career home at US Fertility because of the
hope we inspire in our patients
, the
lives we help bring into the world
, and the
culture of excellence we foster across our organization
. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.
Through our national network of premier fertility centers—including
Shady Grove Fertility
—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.
Opportunity Overview
We have an immediate opening for a
Patient Services Coordinator
to join our team at
Shady Grove Fertility
in
Katy, Texas
.
Schedule:
Monday through Friday, from 7:30 AM to 4:00 PM; rotating weekends and holidays
This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.
How You’ll Contribute
At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than
200 highly respected physicians nationwide
or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.
In this role, the
Patient Services Coordinator
will:
Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
Schedule appointments Address customer/patient issues and insure effective short-term and long-term resolution
Provide timely feedback to the practice regarding service failures or patient concerns
Consult with patients regarding their benefits, coverage and financial options
Greet patients and visitors to the office and providing high level of customer service Required to work occasional weekends and holiday
What You’ll Bring
We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.
Qualifications and Skills Include:
High school diploma or equivalent is required
2+ years previous experience in an administrative role; medical office experience preferred
Knowledge of medical software, terminology and procedures preferred
Knowledge of HIPAA Regulations preferred
Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
Excellent organizational skills
Ability to work independently, under pressure and within deadlines
Exceptional written and verbal communication skills and attention to detail
Ability to work as part of a team
Good research skills
Tech savvy
Flexibility and willingness to learn at all times
Excellent multi-tasking abilities
Ability to use billing systems
More important than any single credential, however, is the
right person
. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.
What We Offer
US Fertility is proud to provide a
competitive, comprehensive benefits package
designed to support our team members—professionally and personally—across all employment types.
Full-Time Employees (30+ hours/week)
Medical, dental, and vision insurance
401(k) with company match
Tuition assistance and professional development support
Performance-based bonus opportunities
Generous paid time off, paid holidays, and paid parental leave
Life and disability benefits
Fertility Discount Program
Employee wellness and recognition programs
Part-Time Employees
401(k) with company match
Performance-based bonus opportunities
Employee wellness and recognition programs
Per Diem Employees
401(k) with company match
Employee wellness and recognition programs
Our Commitment to Inclusion and Opportunity
US Fertility and its network partners believe that a
diverse workforce is essential
to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.
Across our national footprint, US Fertility is a leader in offering
clinical, administrative, and operational career opportunities
at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.
This is a moment of growth, innovation, and impact.
Take the next step in your career with US Fertility—and help shape the future of fertility care.