Warehouse Officer

In this position you will....

Support daily warehouse operations for AIS Care+, Apple Care, and other device protection programs by managing inbound, outbound, and return processes. This includes receiving, inspection, storage, inventory control, order fulfilment, shipment coordination, and stock accuracy management while ensuring compliance with company procedures and service standards.

Responsible to do daily warehouse transactions and to ensure record all the inventory movement with the accuracy as per objective set.

You will be responsible for…

• To handle all incoming materials into warehouse (device and other materials) related to Switch products and other device protection products.
• To perform physical inspection and to do data wiping of incoming devices and returned unit as per SOP.
• To store device from each program as per designated locations accurately
• To proceed with inventory and logistics order of with accurate process which covers: pick, pack, hand over to courier and then maintain the inventory data on warehouse system.
• To record inventory movement on all categories to ensure inventory usage and available accurately.
• To provide daily report based on inbound and outbound transactions.
• To assist Claim Agents (CA) to share the available inventory that CA can offer to claim fulfilment-based category Like for Like (LFL) or like for similar (LFS) according to customer’s device.
• To prepare both physical and data for liquidation process. During the handover process, double check all documents and get sign off from internal and buyers.
• To perform weekly stock counting regularly involving finance team and to document the result properly.
• In day-to-day operations, to adhere to all activities as per SOP

• For you to be successful…
• We expect you to be able to demonstrate the following key competencies

Impactful

• Has a clear understanding of team’s objectives and aligns efforts to these
• Empowered to be quick to act and take steps to address issues.
• Seeks necessary information on which to base decisions and is comfortable recommending an approach.
• Maintains commitment to achieving goals in the face of obstacles.

Customer Focus

• Understands the importance of customer feedback and appreciates their points of view.
• Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
• Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption.
• Understands the role and importance of using customer data to make decisions.

Inclusive

• Listens to and respects others’ opinions and ideas
• Open minded to a variety of viewpoints and looks to learn from diverse perspectives

Curious

• Engages in learning activities and is interested in understanding different ways of doing things including the key activities performed by others in team.
• Keeps up to date on relevant frameworks, applications, software, and/or tools.
• Understands the value of knowledge sharing and seeks learning in areas beyond own area of focus

Collaborative

• Offers support and contributes to the delivery of shared goals. Displays loyalty and trust to team
• Builds diverse networks and cooperative key working relationships to work in partnership with others
• Co-operates with team members to resolve problems and achieve goals.

Communication

• Communicates clearly and actively listens to others
• Provides others with information they need in a timely manner
• Receptive to feedback and appropriately expresses own opinions.

Creative

• Looks for new ways to solve problems and execute in ways that add value
• Tries new ideas and approaches.
• Knows when to try alternate approaches

Adaptable

• Adapts to changes quickly, flexibly, and easily
• Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don’t go to plan

You will require the following qualifications and skills

• Possess minimum bachelor’s degree in any field.
• Minimum 2 years’ experience as Warehouse and Logistics
• Experience with WMS system will be an advantage.
• Able to work on weekends, public holidays, and overtime as required by operational needs.
• Experience in inventory management, cycle counting, stock reconciliation, and inventory accuracy control.
• Familiarity with device inspection, data wiping processes, and returned product handling.
• Experience in order fulfilment, shipment coordination, and courier management is preferred.
• Meticulous with an eye for details.
• Able to handle sensitive inventory and operational information with confidentiality.
• Able to work effectively both independently and as part of a team, while collaborating with stakeholders at all levels.
• Must possess a “problem solver” approach and a “can-do” attitude.
• Strong coordination and communication skills with the ability to work effectively with internal and external stakeholders.
• Computer literacy in word, excel and power point.
• An appetite for growth and personal development
• Good reading and written communication skills in English.