7428 Temporary Staff: PROGRAM ASSISTANT

Under general supervision, the Program Assistant provides administrative and customer service support for Greenville Technical College’s Customer Care Team, with a focus on Continuing Education registration support. Activities of the position include: Provide administrative and customer service support for Greenville Technical College’s Customer Care Team, with a focus on Continuing Education registration support. Respond to student inquiries through multiple communication methods, including email, phone, TDX ticket, and in-person interactions. Assist with Continuing Education registration intake, payment processing, documentation review, lead tracking, and follow-up. Collect, organize, enter, and maintain accurate data related to Continuing Education enrollment activity. Use Microsoft Office, Excel, and Modern Campus/SIS systems to support administrative functions, data tracking, communication, and reporting needs. Coordinates supply replenishment and printing needs for CE Conversation Room. Exercise sound judgment, poise, tact, diplomacy, and professionalism when interacting with students, staff, and external partners. Apply analytical and problem-solving skills to address routine administrative concerns and identify issues that require escalation to the Lead CE Registration Administrative Coordinator I. This position is a part-time temporary staff role in the Customer Care Team not to exceed 25 hours/week.