Healthcare On Call Representative at Centria Healthcare

About The Role

&lt;p style=&quot;margin-bottom: .0001pt;&quot;&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;strong&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Position Overview:&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p style=&quot;margin-bottom: .0001pt;&quot;&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;The On Call Representative will be responsible for managing the delivery of in-home care to a group of catastrophically ill or injured clients across the state of Michigan. On Call representatives manage a large team of healthcare professionals (such as Nurses, Aids, etc.). The On Call Representative coordinate the logistics of care in conjunction with the Client Service Managers, negotiates pay rates, and works collaboratively with their team and clients through high-pressure situations.&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p style=&quot;margin-bottom: .0001pt;&quot;&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;strong&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;On Call Representative Essential Functions:&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p style=&quot;margin-bottom: .0001pt;&quot;&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;The ideal candidate must be able to perform the following essential job functions with or without reasonable accommodations.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Complete in office training with Lead CSMs &lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Take all calls after hours during shift, or returning missed calls within 10 minutes&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Document detailed notes in real-time and sending out completed report by 10am the next day&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Communicate effectively with clients, staff members, CSMs and ODs&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Think critically and maintain a calm, professional composure during high stress situations&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Fill shifts while being cognizant of margins and utilization&lt;/span&gt;
&lt;ul&gt;
&lt;li&gt;Avoid high pay rates and overtime&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Assist staff with tablet issues and submit tickets to IT if necessary&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Schedule or update shifts in EMR&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Provide creative solutions that align with our mission statement&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p style=&quot;margin-bottom: .0001pt;&quot;&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;strong&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Qua&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;strong&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;lifications:&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Bachelor’s degrees or equivalent experience.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Experience in a high pressure, customer facing role.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Proven track record in building positive relationship with clients.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Collaborative personality and able to build strong personal relationship.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Highly organized with attention to detail and a dedication to resolving issues.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Calm and effective under pressure. Able to remain professional in high stress situations.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Able to plan, execute and manage high volumes of work.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Critical thinking skills related to time sensitive issues.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Ability to effectively and professionally communicate with internal and external clients.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Requires strong analysis, judgment, negotiation, and problem-solving skills.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Flexible attitude in accepting unique and non-standard solutions.&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;Able to train and/or mentor others&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p style=&quot;margin-bottom: .0001pt;&quot;&gt;&amp;nbsp;&lt;/p&gt;
&lt;p style=&quot;margin-bottom: .0001pt;&quot;&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;All applicants receive consideration of employment without regard to race, color, creed, religion, age, sex, national origin, ancestry, disability, veteran status, size, height, weight, marital status, family status, gender identity or expression, &lt;/span&gt;&lt;/em&gt;&lt;/span&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;affectional or sexual orientation, genetic information, or any other legally protected status.&amp;nbsp;&lt;/span&gt;&lt;/em&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p style=&quot;margin-bottom: .0001pt;&quot;&gt;&lt;span style=&quot;font-family: &#39;Century Gothic&#39;,sans-serif !msorm;&quot;&gt;&lt;span style=&quot;font-size: 10.0pt; font-family: &#39;Arial&#39;,sans-serif;&quot;&gt;&amp;nbsp;&lt;iframe src=&quot;https://www.youtube.com/embed/2JIoreM2ouo&quot; width=&quot;560&quot; height=&quot;315&quot;&gt;&lt;/iframe&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
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