Manager - Client Success

Designation : Manager - Client Success Office Location: Jakarta, Indonesia Position Overview We are looking for a Client Success Manager to join the Ultra team in Indonesia. The role will be responsible for managing and growing relationships with advertisers, agencies, and key clients, while driving campaign success, client satisfaction, retention, and business growth. The ideal candidate should have strong experience in digital advertising / AdTech, a good understanding of performance marketing and programmatic advertising, and the ability to work closely with internal teams to deliver effective solutions for clients. Key Responsibilities Manage day-to-day relationships with advertisers, agencies, and key accounts in Indonesia. Act as the primary point of contact for clients and ensure a high-quality client experience. Understand client objectives, campaign requirements, and business challenges and translate them into effective advertising solutions. Drive end-to-end campaign coordination, from campaign setup and launch through optimization, reporting, and closure. Monitor campaign performance and work with internal teams to identify optimization opportunities. Analyze campaign data and provide actionable insights and recommendations to clients. Prepare and present regular campaign performance reports, business reviews, and performance insights. Collaborate closely with Sales, Ad Operations, Account Management, Product, Data, and Technology teams to ensure seamless campaign delivery. Proactively identify opportunities for account growth, upselling, cross-selling, and increased client engagement. Build strong, long-term relationships with key clients and agency partners. Understand the Indonesian digital advertising ecosystem, market trends, and evolving client needs. Handle client queries and resolve issues efficiently while maintaining strong stakeholder relationships. Contribute to client retention and overall business growth for the Ultra business. Required Skills & Experience 5–8 years of experience in Client Success, Account Management, Client Servicing, or Digital Advertising. Prior experience in AdTech, MarTech, digital media, mobile advertising, programmatic, or performance marketing is preferred. Strong understanding of digital advertising concepts, campaign metrics, and performance marketing. Experience working with advertisers, agencies, and media partners. Strong analytical and problem-solving skills with the ability to interpret campaign data. Excellent communication, presentation, and stakeholder management skills. Ability to manage multiple clients and campaigns in a fast-paced environment. Strong commercial understanding with an ability to identify business growth opportunities. Proactive, detail-oriented, and highly customer-focused approach. Strong proficiency in English; Indonesian language proficiency is preferred. Good working knowledge of MS Excel/Google Sheets and presentation tools. Work Environment Details About Affle Affle 3i Limited (NSE: AFFLE and BSE: 542752) is a global technology company driving AI-led innovation in mobile advertising. Our platforms empower brands to discover, identify, and convert high-value customers using proprietary data, deep audience insights, and advanced generative AI. Affle's strong technology stack enables advertisers to optimize targeting, personalize engagement, and maximize ROI by combining consumer intelligence, AI-powered agents, and adaptive algorithms. To learn more, visit <www.affle.com> About Ultra Unlock & Scale Conversions, Everywhere! Ultra Platform offers unified access to seamlessly integrate multiple inventory sources, including walled gardens, enabling advertisers to extract maximum value from their leads, enhance conversion rates, and accelerate business growth across mobile and mobile web. For more details, visit Ultra Platform