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Customer Service

Techconnect.id · Dili, Timor-Leste

Customer SuccessImported listingfull-timeabout 8 hours ago

About The Role

  • Serve walk-in customers for account opening, transactions, and general banking inquiries.
  • Handle inbound customer calls/inquiries (call centre) regarding accounts, products, and complaints.
  • Perform basic KYC checks and escalate complex requests to the relevant department.
  • Maintain accurate transaction records and adhere to branch operating procedures.
  • Serve walk-in customers for account opening, transactions, and general banking inquiries.
  • Handle inbound customer calls/inquiries (call centre) regarding accounts, products, and complaints.
  • Perform basic KYC checks and escalate complex requests to the relevant department.
  • Maintain accurate transaction records and adhere to branch operating procedures.

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