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CS & Front Office Staff

Techconnect.id · Dili, Timor-Leste

Operations ManagementImported listingfull-time17 days ago

About The Role

  • Assist customers with account inquiries, transactions, and requests
  • Process banking transactions accurately and within SLA
  • Provide accurate information on bank products and services
  • Escalate complex or unresolved issues to the Customer Service Lead
  • Maintain complete and accurate transaction documentation
  • Follow standard operating procedures and service scripts
  • Identify cross-sell/up-sell opportunities within service guidelines
  • Uphold customer protection and data confidentiality standards
  • Diploma or Bachelor's degree
  • 1-2 years customer service experience, banking preferred
  • Good communication in local, Portuguese, and/or English
  • Communication
  • Customer orientation
  • Attention to detail
  • Teamwork

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