Quality Assurance Specialist (Leadership Team) - URGENT HIRING

Quality Assurance (QA) Specialist

Company: Ascension Business Solutions LLC

Department: Service Excellence & Performance Management

Employment Type: Full-Time

Work Setup: Remote

Schedule: U.S. Business Hours (Graveyard Shift – PH Time)

Position Overview

The QA Specialist will support the end-to-end quality assurance process by conducting audits, evaluating VA performance, identifying process and performance gaps, monitoring trends, maintaining QA documentation, and coordinating coaching and corrective-action follow-up.

At Ascension Business Solutions, we focus on building long-term professional partnerships rather than short-term engagements, and this role is essential in maintaining that commitment.

Key Responsibilities

Data Analytics & Reporting Skills

• Basic data analytics skills with working knowledge of Microsoft Excel and/or Google Sheets.
• Able to perform data entry and validation, sorting, filtering, and basic data cleanup for QA reporting.
• Working knowledge of basic spreadsheet formulas and functions such as IF, COUNTIF/COUNTIFS, SUMIF/SUMIFS, and VLOOKUP/XLOOKUP.
• Able to create and interpret Pivot Tables, basic charts, and simple dashboards or summaries.
• Ability to review QA data and identify recurring findings, performance trends, outliers, and areas requiring improvement.
• Comfortable preparing simple QA reports, score summaries, and trend analyses for management and operational review.

Essential Qualifications

• Strong attention to detail and ability to evaluate work objectively using established QA criteria, SOPs, and scoring standards.
• Ability to identify performance gaps, process issues, recurring errors, and potential escalation risks.
• Good written and verbal communication skills, with the ability to provide clear, constructive, and actionable feedback.
• Strong organizational and time-management skills, with the ability to manage multiple QA schedules, audits, reports, and follow-ups.
• Ability to interpret and consistently apply company SOPs, client-specific processes, and QA standards.
• Ability to work independently, maintain confidentiality, exercise sound judgment, and remain objective when handling performance-related findings.
• Ability to coordinate professionally with Team Leads, Operations, MIS/SEPM, and other departments regarding QA findings, coaching, and corrective actions.
• Willingness to support QA sessions across varying VA schedules when operationally required.
• Graduate of a 4-year course or a Bachelor’s degree
• Excellent English communication skills (written and verbal)
• Willing to work an 8-hour graveyard shift - PH Time, aligned with U.S. business hours
• Stable internet connection (Minimum of 100MBPS for Download Speed; Minimum of 50MBPS for Upload speed) and reliable computer equipment (Minimum of Intel Core i5 or equivalent with minimum 8GBs of RAM) - With backup device.

Preferred Qualifications

• Previous experience in Quality Assurance, performance monitoring, operations, data reporting, or a related function, preferably in a BPO, virtual assistant, or service-based environment.
• Experience conducting QA audits, employee performance evaluations, or compliance/process reviews.
• Experience supporting coaching, corrective-action monitoring, calibration sessions, or performance improvement initiatives.
• Familiarity with KPI monitoring, escalation analysis, process improvement, and client-specific SOPs.
• Experience working with multiple teams, clients, or departments in a fast-paced environment.

Core Competencies

• Objectivity: fair and consistent evaluation
• Analytical Thinking: recognizes trends and patterns
• Communication: Clear feedback and reporting
• Process Discipline: Follows SOPs and standards

• This is an urgent hiring need.
• Ascension Business Solutions is prioritizing this role due to active onboarding demands and leadership support requirements.
• Qualified candidates who complete all application and assessment steps promptly may be contacted and processed on an accelerated timeline.

Compensation & Benefits

Ascension Business Solutions offers a structured, long-term employment opportunity designed to support stability, growth, and professional development.

• Competitive compensation aligned with the leadership role scope
• Paid training and structured onboarding
• Fully remote work setup, including company-issued laptop and noise-canceling headset
• HMO health coverage (subject to eligibility guidelines)
• Paid Time Off (PTO)
• Performance-based annual salary increases
• Additional bonuses are available after 6 months of tenure

• ABS is intentional about building long-term professional partnerships, not short-term or gig-based arrangements.
• Why Join Ascension Business Solutions?

• Join a values-driven organization guided by Love, Support, and Excellence

Disclaimer: Responsibilities may evolve based on business needs. Employment is at-will.

How to Apply

Complete the Application Form and include the following

• Vocaroo introduction link
• Updated resume
• Device specifications screenshot
• Internet speed test result

⚠️This role is urgent. Early and complete applications will be prioritized. Incomplete applications may not be processed.