Customer Relations Administrator

DescriptionJob Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relations Administrator. As a Customer Relations Administrator you will be responsible for assisting customers seeking to liquidate or take distributions from their holdings of precious metals. This is a dynamic role that requires excellent communication skills, strong follow-up, and a passion for helping customers achieve their goals.

Duties:

· Contact customers by phone to verify information for distributions or liquidations.

· Use systems to access the customer's account to verify metals details.

· Obtain liquidation bids when necessary.

· Communicate with other departments required to complete distribution processes.

· Create necessary invoices for transactions.

· Email forms to the customer through DocuSign.

· Addressing customer questions or concerns and walking them through the process.

· Maintain all liquidation or distribution information in an Excel spreadsheet.

· Prepare and submit relevant electronic paperwork to facilitate the sale of assets.
QualificationsSkills and Qualifications:

· Ability to manage a high volume of “In Process” transactions.

· Basic competency in Excel and ability to learn internal and external systems to facilitate transactions.

· Exceptional attention to detail and customer service attitude.

· Impeccable work ethic and communications skills (bother verbally and in writing).

· Must be a self-starter with the ability to multitask.

· Excellent follow-up and organizational skills.

· Ability to prioritize competing tasks in a fast-paced, dynamic corporate environment.