Production Support Specialist

DescriptionThe Production Support Specialist plays a critical role in supporting the administrative functions of the production team. The position is responsible for managing production-related documentation and ensuring smooth communication between various departments.

Key Responsibilities

Collaborate with team members to foster a positive and productive work environment.
Oversee daily administrative activities, including but not limited to:

Reviewing and resolving the exception list
OOP Resolution
Product Change
Delete Cases
Report Resolution

Zero charge
No remake reason
DE deselected price
Zero charge
Digital not outsourced
Cases on hold
Negative charge cases

Complete research on cases for resolution

Cases returned for credits
Unknown cases
Correction cases from other departments and DDS China

Identify areas for improvement an administrative process to enhance efficiency
Additional duties as assigned

Qualifications

Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Proficient in Microsoft Office Suite
Knowledge of production process and Dental Laboratory industry a plus.
Ability to work collaboratively in a fast-paced environment.
Ability to problem solve across functional areas of DDS Lab
Accuracy and strong attention to detail
Ability to communicate effectively both written and verbal
Ability to work independently