Patient Navigation Assistant

DescriptionJob Title: Patient Navigation Center Assistant

Supervisor: Front office Supervisor

Position Responsibilities:

Maintain confidentiality of all information related to patients and medical staff
Demonstrate positive interactions with patients, vendors, fellow employees, and supervisors
Answer telephone courteously and promptly
Providing appropriate information to patients
Direct patient & facility phone calls to correct department

Document patient interactions in EMR (electronic medical record) and forward to correct staff member or provider
Verify and update patient demographic information. Advise billing staff if necessary
Schedule patients
Process patient missed appointments by rescheduling or documenting absence
Maintain a clean and organized work area
Communicate effectively with all clinic staff
Ability to handle a variety of tasks simultaneously
Prioritize tasks efficiently

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
QualificationsSkills:

Personable and well spoken
High relationship IQ
Prioritize and organize tasks efficiently
Handle distractions well
Great focus and attention to detail
Embrace new challenges with positive attitude
Reliable (you enjoy coming to work every day!)