Tech Lead – Agentic Product Operations & Reliability

Artificial Intelligence is changing how ING delivers, operates, and continuously improves products. As Tech Lead for Agentic Product Operations & Reliability, you will build and lead the engineering capability responsible for running ING's next generation of agentic products at scale.

You will establish the Run organization for Agentic Products, ensuring AI-powered products are reliable, observable, compliant, secure, and continuously improving in production. Working at the intersection of AI, platform engineering, operations, and product delivery, you will help define how ING operates agentic systems across countries and business domains for years to come.

The team

You will be part of the Agentic Products Delivery organization within Data & Analytics. The team is responsible for operating, monitoring, supporting, and improving a growing portfolio of agentic products used across ING.

You will work closely with Product Engineering teams, Platform Engineering, Risk, Security, Architecture, Operations, and business stakeholders to establish the operational foundations required for scalable and reusable agentic product delivery.

We work in a BizDevOps environment with end-to-end accountability for the reliability, performance, resilience, and continuous improvement of agentic products.

Roles and responsibilities

As Tech Lead, you will

• Lead the establishment of the Agentic Product Run capability and define its long-term operating model.
• Build, coach, and develop a high-performing engineering team focused on production operations, reliability, and service excellence.
• Define and implement operational standards for agentic products, including observability, incident management, problem management, support processes, and platform health monitoring.
• Drive production readiness requirements and ensure new products can be operated safely and efficiently before entering production.
• Make sure agentic products follow SLOs, SLAs, reliability targets, operational KPIs, and performance dashboards.
• Define support and escalation models across product teams, countries, and shared platform teams.
• Lead root cause analysis and continuous improvement initiatives to improve product reliability, quality, and customer outcomes.
• Drive automation of operational processes including monitoring, alerting, self-healing capabilities, and operational analytics.
• Ensure compliance with ING security, risk, governance, and non-functional requirements.
• Partner with Product Engineering and Platform Engineering teams to embed operability, resilience, and supportability into product design from day one.
• Establish governance and operational controls for AI model performance, agent behavior, auditability, and human-in-the-loop operations.
• Build reusable run capabilities and operational patterns that can be applied consistently across the growing portfolio of agentic products.
• Act as the technical authority for operational excellence within the Agentic Products Delivery organization.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

You are successful in this role when you

• Create a scalable and sustainable Run capability that supports rapid growth of agentic products across ING.
• Demonstrate strong technical leadership across engineering, operations, platform, and AI disciplines.
• Build operational excellence into every aspect of the product lifecycle.
• Balance innovation with reliability, security, risk management, and regulatory compliance.
• Drive stakeholder alignment across business, technology, operations, and risk domains.
• Create a culture of ownership, continuous improvement, and engineering excellence.

Experience we value

• Proven experience as a Tech Lead, Engineering Lead, Site Reliability Lead, Platform Lead, or similar leadership role.
• Strong experience operating large-scale digital, cloud-native, automation, AI, or data-driven products in production environments.
• Experience building and leading operational or reliability engineering teams.
• Deep understanding of observability, monitoring, incident management, problem management, and operational governance.
• Experience with AI, machine learning, agentic systems, intelligent automation, or complex digital workflow platforms.
• Strong understanding of cloud platforms, APIs, distributed systems, and modern engineering practices.
• Experience working in regulated environments with security, risk, and compliance controls.
• Exceptional stakeholder management and communication skills.
• Ability to translate strategic objectives into pragmatic operational capabilities.

• Rewards and benefits
• We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

• About us
• Curious about how ING empowers people and businesses to move forward?
• Discover what we do and what we can offer you.
• Questions?
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• Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.