Leave of Absence Team Lead

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Location

BHG Bronson Healthcare Group

Title

Leave of Absence Team Lead

The Leave of Absence (LOA) Team Lead serves as a non-supervisory process lead, providing advanced operational support, technical expertise, and workflow leadership for Bronson Healthcare Group’s Leave of Absence programs, including FMLA, ADA, Short-Term Disability (STD), Long-Term Disability (LTD), Paid Parental Leave (PPL), and Military Leave. This role manages a complex caseload while also functioning as the primary escalation point for long-term, high-risk, or multi-layered leave cases. The Team Lead supports LOA Analysts and the LOA Specialist by providing real-time consultation, quality review, training, and guidance to ensureaccurate, compliant, and consistent leave administration. Working daily in Workday and Third-Party Administrator (TPA) systems, the role collaborates closely with Payroll, Employee Relations, HR Business Partners, HRIS, and external vendors tomaintainseamless LOA operations.

This position plays a critical role in process standardization, system testing, vendor coordination, reporting, and leadership communication, proactivelyidentifyingrisks, trends, and improvement opportunities while keeping LOA leadership informed and supported.

Key Responsibilities

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Manage a volume of the alphabetical caseload across FMLA, ADA, STD, LTD, PPL, and Military Leave programs.

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Perform the same core work as an HR Analyst while assumingadditionalresponsibility for escalations, workflow oversight, and quality assurance.

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Track and manage complex timelines involving overlapping leave types, multiple extensions, intermittent usage, and long-term leave scenarios.

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Serve as the primary escalation point for LOA Analysts, the LOA Specialist, employees, leaders, and internal HR partners.

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Support complex ADA cases in collaboration with the LOA Specialist, including documentation review and interactive process guidance.

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Lead operational review of long-term disability claims, Military Leave cases, and seven-month leave reviews.

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Prepare and review hardshipanalysesand provide recommendations to Employee Relations during recurring case review meetings.

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Evaluate return-to-work readiness for extendedleaveand ensure compliance with policy and regulatory requirements.

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Lead weekly LOA team huddles, providing coaching, clarification on workflows, regulatory updates, and operational guidance.

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Conduct quality reviews of case documentation, Workday transactions, and payroll coding to ensure consistency, accuracy, and compliance.

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Identifygaps, risks, or inefficiencies in LOA workflows and communicate actionable improvement recommendations to the Director.

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Ensure LOA, ADA, and related policies, SOPs, and job aids areaccurate, current, and easy to interpretand support and co-lead LOA process improvement initiatives and workflow standardization efforts.

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Act as the primary operational liaison with Third-Party Administrators,participatingin regular meetings to review case activity, trends, escalations, and workflow alignment.

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Coordinate resolution of vendor-related issues and support process enhancements to improve servicedelivery and compliance.

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Provide ongoing, non-supervisory coaching and on-the-job support to LOA team members.

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Facilitateleaders,employeeeducation,and training.

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Assistin developing andmaintainingLOA-related training materials, SOPs, and communication resources.

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Perform and review Workday LOA transactions, including EIB creation and loading as needed.

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Oversee LOA-related reporting, including STD reviews, seven-month case tracking, and team-level analytics.

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Participate in annual Workday testing for LOA and ADA updates,identifyingsystem or workflowissues,and partnering with HRIS for resolution.

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Support payroll accuracy by reviewing exempt payroll, approvals, reconciliations, and sign-off processes.

Essential Qualifications

MinimumEducation

Bachelor’sdegreerequired; Human Resources, Business, Healthcare, or related field preferred.

Required Experience

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• Minimum of 5-7 years of progressive HR experience, with significant emphasis on LOA, ADA, STD/LTD, disability management, or regulatory compliance.
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• Demonstrated experience managing complex and long-term leave cases and serving as an escalation resource.
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• Strong experience using Workday and Third-Party Administrator platforms (Sedgwick preferred).
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• Proven ability to act as a process lead,providepeer guidance, conduct quality reviews, and influence operational outcomes.

Knowledge, Skills, and Abilities

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• Expert knowledge of FMLA, ADA, STD, LTD, PPL, and Military Leave regulations and administration
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• Advanced understanding of long-term and complex leave case management and ADA interactive processes
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• Strongproficiencywith HRIS and leave platforms (Workday and TPA systems; Sedgwick preferred)
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• Ability to interpret regulations and apply them consistently across complex scenarios
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• Strong analytical, investigative, and documentation skills with exceptional attention to detail
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• Ability to lead workflows and influence outcomes without direct supervisory authority
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• Strong verbal and written communication skills, including facilitation and training capabilities
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• High levelof professionalism and discretion when handling sensitive medical and personal information
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• Collaborative approach to partnering with Payroll, Employee Relations, HRIS, vendors, and leadership

Physicaland SensoryDemands

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• Prolonged sitting and computer use (up to 80% of workday).
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• Frequent visual concentration for detailed payroll data review and system analysis.
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• Occasional standing, walking, bending, and lifting of light objects (up to 20 pounds).
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• Highlevelof mental concentrationrequiredto meet strictbenefitdeadlines and regulatory compliance standards.

Work Environment

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• Work is performed in a professional office or hybrid home office environment.
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• The position requires extensive computer use and frequent interaction with Finance, HR, IT, leadership, external vendors, and regulatory agencies.
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• The environment is climate-controlled with minimal exposure to physical hazards.

Shift

First Shift

Time Type

Full time

Scheduled Weekly Hours

40

Cost Center

1280 Human Resources (BHG)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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