Retail Sales Assistant – IQOS

• Benefits: Competitive hourly rate, monthly store bonus, pension
• Please note: Applicants must be aged 18+ due to the nature of the product.

About IQOS

IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.

With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.

The Role: Retail Sales Assistant

We're looking for an enthusiastic and customer-focused Retail Sales Assistant to join our team. This is a sales-led role where you'll educate adult smokers about IQOS, deliver exceptional customer experiences, and help drive store performance in a highly engaging retail environment.

Key Responsibilities

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• Educate adult smokers on the benefits of IQOS through engaging conversations, product demonstrations and guided trials.
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• Deliver outstanding customer service while confidently driving sales performance.
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• Support the Store Lead in achieving store targets and maintaining an exceptional customer experience.
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• Maintain high standards of store presentation, cleanliness and merchandising.
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• Support day-to-day store operations including opening and closing procedures, stock management, reporting and cash handling.
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• Ensure all sales are completed in line with Challenge 25 and all regulatory and compliance requirements.

About You

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• Previous retail or sales experience, or a genuine passion for selling and engaging with customers.
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• Demonstrates confidence when engaging and building rapport with customers.
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• Delivers exceptional customer experiences through consultative selling.
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• Thrives in a target-driven retail environment.
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• Learns new products quickly and confidently communicates their features and benefits.
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• Adapts communication style to meet the needs of different customers.
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• Maintains high standards of professionalism at all times.

Interview Process

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• Screening call
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• First stage virtual interview
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• Final stage in-store interview
• Take the next step in your retail career and join us as a Retail Sales Assistant at IQOS.

INDHP