Dispatcher (Part-Time)

The Dispatcher will report directly to the Lead Dispatcher or Communications Lead.

Essential Functions (Responsibilities)

• Receives and responds to emergency and non-emergency situations including calls from the public, University offices, Security Officers, and other emergency service agencies via the telephone, radio systems, and computer.
• Processes and evaluates information received and prioritizes calls and dispatches required patrol officers and/ or other emergency service agencies.
• Monitors and coordinates activities and assignments of Security Officers and other Security personnel via radio and Security computer systems.
• Maintains status and location of all on-duty Security Officers and other Security personnel.
• Utilizes and monitors technology such as computers, radio systems, telephones, fire alarms, intrusion/ panic alarms, surveillance cameras, emergency broadcast and text messaging systems and other communication equipment.
• Send emergency message notifications when needed.
• Creates and maintains automated or manual logs of public safety communications activity.
• Accesses and enters sensitive information in University databases as necessary for investigative purposes, or University related business.
• Maintains appropriate security and confidentiality of information created and encountered in the performance of their assigned duties.
• Stays informed of all Department regulations, memorandums, policies and procedures.
• Stays abreast of all events that are occurring on campus during their assigned shift, paying particular attention to those events that attract large crowds.
• Advises the on-coming Communications Center Dispatchers and other Department personnel of all service calls and environmental conditions relative to the campus and its community, to facilitate the continuity of the Department’s operations.
• Provides general campus information to the public via telephone inquiries.
• Complies with all rules and regulations of the Federal Communication Commission.
• Any other duties as assigned by the Communications Lead, Assistant Director or Director of TU Security.
• Required Qualifications:

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Knowledge/Skill/Ability Equivalent Education/Experience

• Excellent written, verbal communication and interpersonal skills;
• Ability to speak clearly and concisely;
• Proficiency utilizing a computer with Microsoft Word, Excel, PowerPoint, Outlook, and Teams software;
• Skill in multi-tasking-coordinating simultaneous mental, manual and visual activities;
• Skill in observing situations analytically and objectively and relaying details accurately;
• Skill in communicating using two-way radio and telephone equipment;
• Skill in operating a variety of communication equipment effectively;
• Skill in reading and interpreting maps to determine campus locations and jurisdictional boundaries;
• Ability to think clearly and act quickly in emergencies;
• Ability to establish and maintain effective working relationships with department personnel, university students, staff, faculty, outside emergency service agencies and the public;
• Ability to meet attendance schedule with dependability and consistency;
• Ability to exercise total discretion in managing sensitive and confidential information;
• Ability to work with minimal supervision;
• Strong commitment to customer service.
• High School Diploma or GED
• Valid OK State Driver’s License
• Previous Radio Communication Experience within a Law Enforcement or Emergency Services organization
• Successfully complete a 10-panel drug screening;
• Documented work experience within a service-oriented organization (preferred)

(preferred)