Field Service Engineer at Agilent — China

About The Role

Your Profile As a Field Service Engineer, you will partner with a diverse array of laboratories. Success in this role demands an insatiable appetite for continuous learning across new instruments, software, and consumables. You will blend technical technical prowess with exceptional communication skills, creativity, and a proactive, can-do attitude. By operating as a trusted "Value Advisor," you will go beyond troubleshooting to proactively solve complex customer problems and deliver the highest standard of customer-centric service.

Your Core Responsibilities

End-to-End Technical Execution: Lead the on-site installation, implementation, maintenance, and repair of Agilent systems, encompassing complex hardware, software, operating systems, and networking products.

Proactive System Optimization: Diagnose and resolve intricate product performance issues, responding proactively to potential equipment vulnerabilities to prevent unplanned business interruptions.

Customer-Centric Advisory: Act as a strategic partner by advising customers on preventive maintenance, system configurations, and operational best practices that elevate performance and ensure strict data integrity.

Integrated Solutions Delivery: Deploy and configure fully integrated technical solutions—seamlessly connecting peripherals, communications, and application software to meet rigorous industry and compliance standards.

Qualifications

A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or simila
4+ years of experience in a similar position or experience as an end user
Experience with troubleshooting and problem solving
Experience with the Agilent solutions is desired but not essential
Verbal and written communication is clear, respectful and timely
You enjoy travelling and visiting customers

About Agilent

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.