F&B Coach|Pepe Cucina -F&B (AJBR)

This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.
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Genuine service personality, with high EQ.
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Minimum 4 years’ experience in Hospitality industry.
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Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
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Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
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A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
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Conduct all operational tasks in Front Office while living up to service standards and procedures.
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Go the extra (s)mile where you can.
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Prevent complaints and ensure adequate service recovery where needed.
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Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.