Patient Service Representative

$500 Sign On Bonus

Abrazo Biltmore Terrace

A non-exempt medical office position responsible for front office processes in the physician practice

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources, including the Tenet HIPAA Compliance Plan and the Corporate Compliance Program.
• Greets patients entering the practice.
• Manages office communications, including answering phones, making, confirming, and rescheduling patient appointments.
• Checks in patients, collects accurate patient demographics, verifies insurance, and enters data into the electronic system.
• Checks out patients and assists them with referral processing and scheduling.
• Collects co-pays and posts charges.
• Processes charge entry and patient balances.
• Distributes information to patients regarding office policies, procedures, and practice information.
• Explains the patient portal and assists with patient enrollment.
• Performs additional responsibilities as needed.

Education: High school diploma/GED
Experience: One year customer service experience, preferably in a hospital or physician office setting.
Sign on bonus is for new hires only!
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