Customer Success Manager

Join Smartly, a leading company in the digital marketing industry, as a Customer Success Manager. In this role, you will take ownership of your own customer accounts, provide consultative advice, and drive customer engagement. You will work closely with customers to hone their online marketing strategy, resolve issues, and develop vertical expertise. You will also build strong relationships with customers and platform partners, collaborate with cross-functional product teams, and maintain a quick feedback loop. This position offers career development opportunities, a hybrid working model, company equity options, and generous healthcare packages.

• Prendre en charge vos propres clients dès la première semaine, donner des conseils consultatifs, définir et conduire des essais de produits réussis et stimuler l'engagement des clients.
• Agir en tant que lien crucial entre les partenaires de la plateforme et notre équipe de développement produit, en collaborant avec les clients et les équipes produit.
• Gérer et entretenir vos propres comptes clients grâce à une communication quotidienne et une expertise en marketing en ligne.

• A passionate Customer Success Manager with a desire to be at the forefront of the ever-evolving Digital Marketing industry
• You take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed
• Possess 3+ years of paid digital advertising across platform partner
• Have experience in a customer success or similar customer-facing function
• Previous knowledge of Smartly or similar players is a plus
• Are comfortable in addressing technical challenges and collaborate with technical teams when needed
• Are a proactive problem-solver, with a positive attitude and a strong desire to help our customers reach their goals
• Are able and willing to travel for meetings, conferences and industry events
• Are able to explain complex concepts clearly and translate data into actionable insights
• Are able to work in a hybrid capacity from our London office 3 days a week (more if you like)
• Have strong spoken and written communication skills in English as well as the ability to create connections and engage confidently with a variety of audiences
• Have a results-driven mentality, with a bias for action and collaboration