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Customer Success, EMEA
Mistral Ai · Amsterdam, North Holland, Netherlands
About The Role
Join Mistral, a leading provider of full-stack AI solutions. As a Customer Success Manager, you will manage a portfolio of enterprise customers, drive adoption and satisfaction, and serve as the primary point of contact for customers. You will collaborate with various teams, advocate for customer needs, and create and execute customer success plans. Ideal candidates have 5+ years of experience in customer-facing roles, strong communication skills, and a passion for solving complex challenges.
- Gérer un portefeuille de clients d'entreprise, en veillant à ce qu'ils maximisent la valeur des solutions d'IA de Mistral.
- Établir des relations solides et de confiance avec les parties prenantes clés, en comprenant leurs objectifs commerciaux et en adaptant les solutions à leurs besoins.
- Collaborer avec les équipes de vente pour identifier les opportunités de vente incitative et de vente croisée en fonction des besoins et des habitudes d'utilisation des clients.
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