Customer Success Manager (International)

Join Toast, a fast-growing company dedicated to helping restaurants succeed. As an International Customer Success Manager, you will build relationships with customers, drive product adoption, and deliver meaningful results. You will work closely with internal leadership teams and have the opportunity to work remotely with flexibility. Enjoy benefits such as unlimited vacation, professional development reimbursement, and medical, dental, and vision coverage.

• Establish and maintain strong relationships with customers, facilitating regular communication and ensuring their needs are met.
• Drive customer retention and growth by understanding their needs, providing consultative engagement, and recommending appropriate products.
• Collaborate with internal teams to resolve customer escalations, provide feedback, and facilitate customer references.

• 4+ years of Account Management experience, responsible for customer satisfaction and business operations
• General technical proficiency using software
• Excellent communication, organizational, and influencing skills
• Proven track record of success in meeting and exceeding goals
• Success operating independently and navigating competing priorities in a constantly changing environment
• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• Experience managing customer in Mid-Market, Top SMB, or Enterprise segments
• Experience working in the tech industry or for a SAAS company
• Experience with Salesforce CRM, MS Office, G-Suite, and Slack