Technical Customer Success Manager

Join Cloudinary, a leading provider of Image, Video, and Digital Asset Management solutions. As a Technical Customer Success Manager, you will be the primary point of contact for a portfolio of enterprise customers, helping them successfully adopt our solutions and achieve their business objectives. You will work closely with various internal teams and be responsible for driving product adoption, customer satisfaction, conducting renewals, and leading expansion opportunities. This is a customer-facing, individual contributor role that requires strong technical and business problem-solving skills, as well as the ability to build long-term customer relationships.

• Gérer un portefeuille de clients d'entreprise tout au long de leur parcours post-vente, en établissant des relations de confiance avec les parties prenantes.
• Fournir des conseils techniques et des meilleures pratiques pour l'implémentation et l'utilisation des solutions Cloudinary, en surveillant la santé des clients et en identifiant les opportunités.
• Développer et exécuter des plans de succès client pour augmenter l'adoption des produits et soutenir les renouvellements réussis.

• Comfortable using customer data and health metrics to prioritize engagement and improve adoption
• Experience conducting renewal negotiations from the technical side with the Sales Representative
• Experience managing big enterprise customer relationships and supporting successful renewals
• Technical aptitude with experience working with SaaS platforms: APIs, web technologies or cloud-based applications
• 3+ years' experience in Customer Success or Technical Customer Success within a SaaS environment
• Experience working with technical stakeholders, including developers, architects or engineering teams
• Willingness to travel up to 20% as required
• Self-motivated, collaborative and focused on delivering an excellent customer experience
• Highly organized with the ability to manage multiple customer accounts simultaneously
• Strong customer communication and relationship management skills
• Experience working with enterprise SaaS customers
• Familiarity with CDN, cloud or developer-focused technologies
• Experience with Digital Asset Management (DAM), media platforms, image or video technologies