Production Support Technician

Short Description Responsible for ensuring the correct execution of scheduled batch processes in production environments. This role focuses on the coordination, monitoring, and technical support of scheduled runs, ensuring they are completed on time and without errors, in accordance with the workflows defined by development and operations teams. Acts as the first level of technical support for programmers, with the ability to make minor adjustments or specific modifications upon direct request from the development team. Although this role does not monitor applications or infrastructure, it safeguards the integrity of batch processing using tools such as Data Express and ensures the delivery of critical reports, such as those generated after transaction runs. This role is key to business continuity, as it ensures that automated processes run correctly and that any deviation is addressed immediately and efficiently. Physical Requirements Requires extensive knowledge of operating procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations. Problems are typically non-routine and require analysis to understand. May direct daily operating activities. Education Bachelor in Business Administration, Computer Science, or Industrial Engineering. EXPERIENCE At least one (1) year of related experience and/or training; or equivalent combination of education and experience. CERTIFICATES AND LICENSES Competencies Communication Expertise on System Administration Analysis Decision Making