HW Sales Supervisor

Key Job Responsibilities · Develop and execute monthly and weekly sales plans to achieve Nairobi Hardware Business Unit targets. · Monitor sales performance, identify gaps and implement corrective actions to meet targets. · Manage slow-moving inventory through clearance plans, promotions and channel distribution. · Track sales orders from order placement to final delivery, coordinating with warehouse and logistics teams. · Monitor accounts receivable and customer credit, including collections, overdue accounts and account reconciliation. · Identify and acquire new customers across targeted regions and industries. · Maintain key customer relationships and identify cross-selling and additional sales opportunities. · Lead and supervise the sales team, including target setting, task allocation and performance monitoring. · Conduct sales meetings, case reviews, product training, and sales skills coaching. · Manage team attendance, discipline, performance and talent development. · Collaborate with other departments to ensure efficient execution of sales and customer-related activities. · Identify and implement cost-saving, process improvement and efficiency initiatives. · Ensure compliance with company policies, ethical standards and protection of company assets and information. Key Qualifications & Skills · Knowledge of hardware, building materials, tools and labor protection products. · Understanding of sales channels and sales operations. · Basic knowledge of customer credit assessment. · Strong skills in customer acquisition and relationship management. · Ability to manage order fulfillment and sales processes. · Knowledge of debt collection and customer account reconciliation. · Strong team leadership, target management and problem-solving skills.