Consultant / Contract

Job Title: Caller / Telecaller Department: Operations / Customer Support Job Purpose The Caller is responsible for making outbound and/or handling inbound calls to customers or prospects to provide information, resolve queries, follow up on requests, while maintaining high standards of communication and professionalism. Key Responsibilities • Make outbound calls to customers as per assigned data. • Handle inbound calls and respond to customer inquiries. • Communicate clearly in Tamil / Hindias required • Explain company products, services, offers, or processes • Handle customer objections, concerns, or complaints professionally • Maintain accurate call records and update details in system • Follow up with customers as per schedule • Adhere to company policies, and calling guidelines Language Requirement (Mandatory) ✅ Candidate must be fluent in first two of the following languages: • Tamil • Hindi • Kannada Required Skills & Competencies • Good verbal communication skills • Active listening and customer-handling ability • Patience and problem-solving mindset • Basic computer knowledge • Ability to work with timelines Key Performance Indicators (KPIs) • Call volume and connectivity • Call quality and accuracy • Customer satisfaction • Data accuracy and compliance