Quality & Patient Safety Specialist - Patient Safety

The Quality, Safety and Patient/Family Experience portfolio at the Centre for Addiction and Mental Health (CAMH) is seeking a full-time, permanent Quality and Patient Safety Specialist reporting to the Senior Clinical Manager, Quality and Patient Safety. The successful candidate will provide leadership in advancing the safety culture at CAMH, and supporting the organization-wide patient safety program

The Quality Patient Safety Specialist will be required to

• Facilitate and coordinate various patient safety and quality initiatives, corporate quality improvement projects and other strategic priorities
• Support the development of quality indicators and standards to assess the quality of care provided
• Oversee administration of the CAMH incident reporting system (RL Datix)
• Utilize clinical knowledge, skill and judgment to identify patient safety themes/trends through daily review and analysis of incident reports
• Follow-up on patient safety events and Good Catch/Near Misses reported via the incident reporting system, and facilitate the incident analysis process for patient safety events
• Collaborate with clinical teams in proactively identifying potential patient safety and quality priorities, and facilitate problem-solving in consultation with appropriate team members/stakeholders
• Use clinical competencies and frameworks to implement tools and methods that advance safety and quality (e.g. Root Cause Analysis, Failure Modes and Effects Analysis, Lean, etc.)
• Support and encourage incident reporting throughout the organization focusing on ensuring a ‘Just Culture’ framework
• Serve as a quality and patient safety resource to all program/services/departments
• Develop curriculum, provide education and deliver ongoing training to staff on quality improvement and patient safety methodologies
• Collaborate with healthcare teams to implement and support quality/patient safety improvement initiatives

The successful candidate will have the following qualifications and experience

• Regulated health professional in good standing
• A master’s degree in a health-related discipline, healthcare administration, public health, or a related field is required
• Requires 3-5 years’ experience in healthcare, with a focus on quality improvement, patient safety, or a related area
• Certification in healthcare quality (e.g., Certified Professional in Healthcare Quality - CPHQ) is an asset
• Certification in Patient Safety (e.g. Canadian Patient Safety Officer) is an asset
• Lean certification an asset
• Experience with RLDatix © software preferred
• Experience in a mental health and addictions setting may be an asset
• Experience in data analysis, project management, facilitation, and quality improvement initiatives
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Knowledge of healthcare quality improvement methodologies and best practices
• Ability to collaborate effectively with healthcare teams and stakeholders
• Attention to detail and a commitment to patient safety and quality care

Compensation & Benefits

• Salary is competitive and based on experience, with a hiring range of $85,682.95 – $107,103.68per year.
• Employees in this role may progress within the full pay range of $85,682.95 – $128,524.42 per year
• CAMH’s Total Rewards: Includes participation in HOOPP defined benefit pension plan, extended health and dental benefits, paid vacation starting at 4 weeks, flexible work arrangements, and ongoing professional development support.

This role allows professionals to apply their expertise in a mission-driven environment dedicated to public health outcomes.

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.