Mortgage Customer Service Agent

Mortgage Customer Service Agent

• What you’ll do
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• Update credit files with high-quality standards, applying documented rules and procedures.
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• Provide support and education regarding credit information, file interpretations, and products.
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• Answer and solve problems and requests based on the consumer scenario, doing an analysis of the details provided, to offer optimal solutions.
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• Ensure compliance with the company’s procedures and policies.
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• Work in a team environment and customer-centric culture.
• What experience you need
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• Spanish proficiency C1 or above
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• English proficiency B2 or above
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High School Diploma

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6-month experience with Google Suite/Microsoft Office (Word and Excel)

What could set you apart

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Accountability, Curiosity, Collaboration, Think and Act differently to bring innovative perspectives to daily challenges, and building trust through reliable execution and transparent communication.

Primary Location

CRI-Heredia

Function

Function - Fulfillment / Operations

Schedule

Full time