F&B Sales Ambassodar

The F&B Ambassador is a proactive sales and business development professional responsible for driving Food & Beverage revenue across all hotel dining outlets through strategic guest engagement and local market penetration. The position acts as the primary revenue ambassador for the F&B division, creating demand from both in-house guests and external customers while maximizing outlet utilization and profitability.

The role is accountable for increasing restaurant covers, improving breakfast, lunch, and dinner capture rates, generating group dining opportunities, securing corporate business, promoting private events, and expanding outside catering revenue opportunities. The F&B Ambassador actively identifies and converts sales leads into confirmed business while establishing long-term relationships.

Working closely with Food & Beverage Operations, Sales & Marketing, Events, Front Office, Concierge, Spa, and Marriott Bonvoy teams, the F&B Ambassador develops and executes commercial initiatives designed to increase outlet awareness, attract new customers, grow repeat business, and strengthen the hotel's position as a preferred dining destination within Jeddah.

In parallel with these commercial responsibilities, the F&B Ambassador upholds all company standards for guest service, safety, and professionalism — welcoming and acknowledging guests, anticipating their needs, maintaining confidentiality of proprietary information, and protecting company assets — while following all safety and security policies and procedures.

The position is measured through revenue generation, outlet covers, capture rate improvements, guest engagement activities, guest satisfaction scores, and overall contribution to F&B profitability.

CRITICAL TASKS

Revenue Generation & Sales Development

• Generate incremental Food & Beverage revenue through proactive sales efforts targeting both hotel guests and external customers.
• Achieve monthly revenue, covers, and business development targets established by the Director of Food & Beverage.
• Increase breakfast, lunch, dinner, and lounge capture rates across all operating outlets.
• Drive outlet utilization during low-demand periods through targeted promotions, partnerships, and sales initiatives.
• Secure new business opportunities that contribute to outlet covers, average spend, and overall F&B profitability.

In-House Guest Sales

• Conduct daily guest engagement activities in the lobby, restaurant entrance areas, and other guest contact points.
• Promote all hotel dining venues, theme nights, brunches, happy hours, seasonal promotions, and special events.
• Identify opportunities to convert in-house guests into restaurant patrons.
• Actively promote lunch and dinner bookings to Marriott Bonvoy Members, long-stay guests, VIPs, and corporate travelers.
• Coordinate with Front Office, Concierge, Guest Relations, Sales, Spa, and Rooms Division teams to generate outlet referrals.
• Track and increase restaurant capture rates among resident guests.
• Conduct table visits to build relationships and encourage repeat visitation.

Corporate Sales & Business Development

• Conduct a minimum number of weekly sales appointments and outside sales visits as established by management.
• Promote business lunches, executive dining packages, corporate events, private dining experiences, and catering services.

Private Events & Group Busin`ess

• Meet with group coordinators/hosts prior to functions, make introductions, and ensure that all arrangements are agreeable.
• Read and analyze banquet event orders to gather guest information and determine proper set-up, timeline, specific guest needs, buffets, action stations, etc.
• Respond to and fulfill special banquet event arrangements, and follow up to ensure compliance.
• Generate social and corporate event bookings including birthdays, anniversaries, family gatherings, graduation celebrations, engagement parties, and business functions.
• Promote dining experiences and identify opportunities for restaurant buyouts and exclusive event bookings.

Guest Relations & Loyalty Development

• Build strong relationships with repeat guests and VIP customers.
• Promote Marriott Bonvoy dining benefits and loyalty opportunities.
• Personally follow up with guests after events and major bookings.
• Resolve guest concerns promptly and professionally, using brand or property specific processes to resolve issues, delight, and build trust.
• Encourage online reviews and positive guest feedback.
• Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions to better understand their needs and acting on preferences whenever possible.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Provide assistance to individuals with disabilities in accordance with guidelines, and thank guests with genuine appreciation and a fond farewell.

Communication

• Speak to guests and co-workers using clear, appropriate, and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Answer telephones using appropriate etiquette, including proper greeting, using the caller's name, transferring calls appropriately, and relaying messages accurately.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly, avoiding public areas of the property.
• Exchange information with other employees using electronic devices (e.g., email, two-way radios).

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Develop and maintain positive and productive working relationships with other employees and departments.

Safety and Security

• Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Maintain awareness of undesirable persons on property premises.

Policies and Procedures

• Protect the privacy and security of guests and coworkers, and maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
• Follow company and department policies and procedures, and perform other reasonable job duties as requested by supervisors.

Quality Assurance / Quality Improvement

• Comply with quality assurance expectations and standards, and ensure adherence to all quality expectations across guest touchpoints.

General Food & Beverage Services

• Notify management of maintenance repair issues.
• Assist other departments when needed to ensure optimum service to guests.
• Communicate with guests, other employees, or departments to ensure guest needs are met.

Administration & Reporting

• Maintain a comprehensive database of prospects, clients, and business opportunities.
• Update weekly and monthly sales activity reports.
• Track all generated revenue, covers, bookings, and conversion ratios.
• Monitor individual KPI performance and monthly incentive achievements.
• Develop monthly business action plans with measurable objectives.
• Provide business forecasts and revenue opportunities to management.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Move through narrow, confined, or elevated spaces, and over sloping, uneven, or slippery surfaces, including stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Conduct external visits and promotional activities as required to develop new business.

CRITICAL COMPETENCIES

Analytical Skills

• Revenue awareness, forecasting, and market analysis
• Decision-making and problem solving
• Computer skills
• Continuous learning

Interpersonal Skills

• Networking, relationship building, and negotiation
• Teamwork and collaboration
• Customer service orientation
• Diversity relations

Communications

• Presentation, verbal and written communication skills
• Active listening
• English language proficiency (Arabic preferred)
• Telephone etiquette

Personal Attributes

• Self-motivated, outgoing, and results-oriented
• Integrity and dependability
• Positive demeanor and stress tolerance
• Adaptability, flexibility, and initiative

Organization

• Planning, time management, and follow-up discipline
• Multi-tasking and detail orientation

Physical Abilities

• Ability to conduct external visits and promotional activities
• Ability to stand, walk, and move throughout the property for extended periods

PREFERRED QUALIFICATIONS

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.