Solutions Analyst, Ops & Analytics

Primary Responsibilities

Quality and Efficient Output Production

• Plan and execute projects with minimal direction, leveraging prior industry knowledge to address new project types.
• Use Excel, PowerPoint, Power BI and other tools to create customized, effective, and accurate deliverables for clients based on practice team input.
• Leverage benchmark/survey information and business knowledge to identify meaningful trends, competitor insights, and recommendations for client engagements.
• Analyze client organizational structures (e.g., sales/field teams) to standardize and compare roles across companies.
• Utilize and improve automation tools to generate analyses more efficiently.
• Participate in the design and implementation of customized benchmarking surveys using web-based tools.
• Conduct quantitative and qualitative data analysis to identify patterns, outliers, and statistically significant trends across client survey responses.
• Translate complex data sets into clear visual narratives using dashboards, charts, and data tables that drive actionable client recommendations.
• Ownership of Work:
• Deliver work accurately and consistently within project timelines.
• Demonstrate self-management skills while leveraging peer and manager experience.
• Balance both detailed execution (“in the weeds”) and strategic insights as needed.
• Communicate methods, results, and their implications clearly with minimal oversight.
• Critical Thinking & Innovation:
• Contribute to product development initiatives focused on analytics and benchmarking.
• Identify new ways to integrate technology and analytics
• Teamwork:
• Collaborate effectively with peers, providing support and feedback.
• Participate actively in reviews and discussions, contributing insights and clarifications.
• Demonstrate openness to coaching and apply feedback to deliver stronger results.

Skills and Experience

Required

• Bachelor’s degree
• Expertise in Microsoft Excel, PowerPoint, Word, and Power BI
• Excellent analytical and problem-solving skills
• Strong attention to detail with the ability to review and refine outputs
• Strong business writing, communication, and presentation skills
• 2–4 years of experience in analytical or operations roles
• Demonstrated ability to thrive in a collaborative, team-oriented environment
• Strong foundation in data analysis and statistics
• Experience working with structured datasets to perform analysis, identify trends, and communicate findings in business-friendly formats.

Preferred

• Exposure to competitor benchmarking or competitor insights analysis
• Familiarity with advanced analytics techniques (PowerBI, Power Query, automation tools)
• Salesforce reporting and dashboarding experience
• Experience in the Pharmaceutical / Life Sciences industry
• Experience developing or following Standard Operating Procedures
• Qualtrics or similar survey platform experience
• Understanding of market research survey design concepts

Familiarity with data visualization principles and BI storytelling best practices