Supervisor, Cleaning (Kuala Lumpur)

Responsibilities

• Manage day-to-day cleaning operations and ensure proper upkeep of cleaning-related facilities within the building compound.
• Supervise cleaning vendors and personnel, including attendance, punctuality, uniforms, work standards, and compliance with contract requirements.
• Conduct regular quality control inspections to ensure cleaning services meet approved schedules, specifications, SLAs, and KPIs.
• Provide in-house training to cleaning teams on quality, safety, work procedures, and scope of services.
• Ensure all cleaning equipment, chemicals, PPE, and supplies are safe, properly maintained, and compliant with relevant standards.
• Monitor cleaning inventories and stock levels, ensuring adequate supplies are available and properly recorded.
• Manage cleaning-related complaints, maintain proper records, and ensure corrective actions are taken promptly.
• Support vendor management, financial administration, customer communications, compliance, and site health and safety matters, including assisting the Facility Manager during emergencies.

Requirements

• Diploma or Degree in Facilities Management, Building Management, Business Administration, or a related field.
• Minimum 2–3 years of relevant experience in cleaning operations, building management, facilities management, or site operations.
• Experience in supervising cleaning personnel and managing cleaning vendors or contractors.
• Knowledge of cleaning procedures, equipment, chemicals, PPE, and workplace safety requirements.