Global Service Delivery Lead

<p><em><strong><span data-contrast="auto">**Please note that the start date for this role is scheduled for November 2026**</span></strong></em></p>
<hr>
<p><span style="text-decoration: underline;"><strong><span data-contrast="auto">OUR COMPANY:</span></strong></span></p>
<p><span data-contrast="auto">EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.</span></p>
<p><span data-contrast="auto">We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.</span><span data-ccp-props="{"335557856":16777215}"> </span></p>
<p><span style="text-decoration: underline;"><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">WHAT YOU WILL DO:</span></span></strong></span></p>
<p><span data-contrast="auto">As the <strong>Global Service Lead</strong>, you will be responsible for the successful delivery of global logistics and fulfillment operations across multiple regions, ensuring operational excellence, service performance, and continuous improvement throughout the supply chain network. You will lead a team of Logistics Coordinators responsible for executing daily logistics activities while serving as the primary escalation point for internal stakeholders, customers, carriers, freight forwarders, and third-party logistics providers (3PLs).</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="auto">This role combines operational leadership, people management, analytics oversight, vendor governance, and strategic program execution. The Global Service Lead will drive KPI performance, develop scalable processes, identify cost-saving opportunities, support network optimization initiatives, and champion automation programs that improve efficiency and customer experience.</span><span data-ccp-props="{}"> </span></p>
<p><strong><em><span data-contrast="auto">This is a full-time, onsite position at the assigned facility during standard business hours.</span></em></strong></p>
<p><span style="text-decoration: underline;"><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">KEY RESPONSIBILITIES:</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Team Leadership & Service Delivery</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></p>
<ul>
<li><span data-contrast="auto">Lead, coach, and develop a global team of Logistics Coordinators supporting logistics and fulfillment operations.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Establish performance expectations, provide regular feedback, and conduct performance reviews.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Serve as the primary escalation point for critical logistics issues, customer concerns, and operational disruptions.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Ensure consistent execution of logistics processes and adherence to established service level agreements (SLAs).</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Allocate resources and workload across the team to ensure optimal coverage and operational efficiency.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Drive a culture of accountability, customer service, continuous improvement, and operational excellence.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Develop and maintain training materials, onboarding programs, and operational documentation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Global Logistics & Fulfillment Operations</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></p>
<ul>
<li><span data-contrast="auto">Oversee daily logistics activities, including parcel, air freight, ocean freight, and white-glove transportation services.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Ensure shipments are processed accurately and within established service-level commitments.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Monitor end-to-end shipment activity and proactively manage logistics exceptions.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Provide operational guidance and decision-making support for customs, trade compliance, dangerous goods (DG), and transportation-related issues.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Ensure timely resolution of shipment delays, customs hold, delivery failures, inventory discrepancies, and customer escalations.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Maintain visibility of global logistics operations and drive corrective actions when service performance falls below targets.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">KPI Management, Reporting & Analytics</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></p>
<ul>
<li><span data-contrast="auto">Develop, maintain, and continuously improve operational KPI frameworks and reporting structures.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Review daily, weekly, monthly, and quarterly operational performance reports.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Analyze logistics data to identify trends, root causes, risks, and opportunities for improvement.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Lead business reviews with internal stakeholders and logistics service providers.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Partner with Program Coordinators and analysts to ensure reporting accuracy and actionable insights.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Strategic Planning & Continuous Improvement</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></p>
<ul>
<li><span data-contrast="auto">Support the design and optimization of a global logistics network capable of supporting high-mix and rapidly evolving product portfolios.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Identify and implement transportation, inventory, and process improvements that reduce cost and improve service performance.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Drive standardization of logistics and supply chain processes across global regions.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Lead root-cause investigations and corrective action plans for recurring operational issues.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Establish and maintain standard operating procedures (SOPs), process documentation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Manage operational improvement projects from planning through implementation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">Automation & Digital Transformation</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></p>
<ul>
<li><span data-contrast="auto">Lead implementation and adoption of logistics technology solutions and automation initiatives.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Support integration of Salesforce Service Cloud, AfterShip, PandoAI, WMS, TMS, and other operational platforms.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Partner with business intelligence and engineering teams to develop scalable reporting and data solutions.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Identify opportunities to reduce manual effort through workflow automation and AI-enabled operational processes.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span style="text-decoration: underline;"><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">ESSENTIAL CRITERIA:</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></span></p>
<ul>
<li><span data-contrast="auto">Minimum of five years' experience in logistics, supply chain, transportation, fulfillment operations, or service delivery management.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Minimum of two years' experience leading teams in a logistics or supply chain environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Proven experience managing global logistics operations involving parcel, air, ocean, and specialized transportation services.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Strong understanding of freight forwarding, customs processes, trade compliance, and transportation management.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Knowledge of Dangerous Goods (DG), international trade compliance, and customs regulations.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience managing third-party logistics providers (3PLs), carriers, and vendor performance programs.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Strong analytical skills with experience utilizing operational data to drive decision making and process improvements.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience developing and managing KPIs, SLAs, operational dashboards, and executive reporting.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Demonstrated success leading cross-functional projects and continuous improvement initiatives.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Excellent communication, stakeholder management, and leadership skills.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Ability to effectively prioritize competing priorities in a fast-paced global environment.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span style="text-decoration: underline;"><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">DESIRABLE CRITERIA:</span></span></strong><span data-ccp-props="{"134245418":true,"134245529":true,"335559738":160,"335559739":80}"> </span></span></p>
<ul>
<li><span data-contrast="auto">Bachelor's degree in supply chain management, Logistics, Business Administration, Operations Management, or related field.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience supporting New Product Introduction (NPI) logistics programs.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience with Salesforce Service Cloud, AfterShip, PandoAI, Power BI, Tableau, Looker, or similar analytics platforms.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Experience leading global teams across multiple regions and time zones.</span></li>
</ul>
<p><span style="text-decoration: underline;"><strong>EOS BENEFITS:</strong></span></p>
<p>At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:</p>
<ul>
<li>Health, Vision, and Dental Insurance starting the 1st of the month after your start date. </li>
<li>10 Days of Paid Time Off (PTO) annually</li>
<li>12 Paid Holidays</li>
<li>6 Sick Days (available immediately)</li>
<li>401(k) Retirement Plan (available after 90 days of employment)</li>
<li>
<div>Complimentary Onsite parking</div>
</li>
<li>
<div>Access to electric vehicle (EV) charging stations</div>
</li>
<li>
<div>Complimentary breakfast and/or lunch options</div>
</li>
<li>
<div>Snacks and beverages available onsite</div>
</li>
<li>
<div>Employee discounts through partner programs</div>
</li>
<li>Career progression and certification support</li>
<li>Flexible scheduling options</li>
</ul>
<p> </p>
<p><em>The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. </em></p>
<p><em><span data-contrast="auto"><span data-ccp-parastyle="Normal (Web)">EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.</span></span></em></p>
<p> </p>
<p><em>#INDNAMER</em></p>
<p>#LI-ONSITE #LI-VP</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Pay Range</div><div class="pay-range"><span>$70,000</span><span class="divider">—</span><span>$80,000 USD</span></div></div></div>