Operations Department,Rwanda.Senior Manager Business Process Innovations and Projects

KEY RESPONSIBILITIES:

• Develop and lead the execution of a long-term innovation strategy aligned with the bank's overall business objectives.
• Manage the project delivery for the organization.
• Identify emerging trends, disruptive technologies, and market opportunities that can be leveraged to gain a competitive edge.
• Champion a culture of innovation within the bank, fostering creativity, experimentation, and collaboration across departments.
• Secure senior management buy-in and allocate resources to support innovation initiatives.
• Build and maintain strategic relationships with key players in the innovation ecosystem (e.g., fintech startups, venture capitalists, academic institutions).
• Identify and collaborate with external innovation hubs to stay at the forefront of industry trends.
• Drive innovation initiatives that enhance the customer experience across all touchpoints (physical branches, digital channels, mobile banking).
• Lead the development and implementation of new financial products and services that leverage emerging technologies.
• Develop a framework for managing risks and regulatory standards associated with innovation initiatives while fostering a culture of responsible innovation.

DAILY RESPONSIBILITIES:

• Identify and build partnerships that support innovation •
• Stakeholder engagement to ensure innovation activities have required support and focus
• Conduct periodic review to ensure overall expenditure is within departmental budget

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• Investigates reasons for budget variance and establish ways to reduce the variance • Carry out continuous market research and intelligence so as to ensure that the innovations unit is agile

Education Qualification & Work Experience:
Bachelors Degree in Business Administration, Finance, Technology, Entrepreneurship or a related field.
Professional Course in Business, Project, Technology related qualifications
Masters Degree in Business Administration, Finance, Technology, Entrepreneurship or a related field is an added advantage.
5 Years of experience in Design , execution of business plans & strategies,Banking operations,Product development,Customer Relationship Management and Senior level ledership.