Store Supervisor Ilanga

Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.

Sales & Customer Experience Management

• Drive sales through the implementation of customer experience processes to meet customer service standards and achieve sales targets.
• Meet customer service standards and achieve sales targets. This includes new account/membership targets.
• Maintain floor housekeeping and visual merchandise standards.

Team Management

• Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values.
• Provide ongoing coaching & mentoring to enable and up-skill store associates.

Stock Management

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
• Oversee the general maintenance of the stockroom to meet housekeeping standards.

Risk Management

• Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security etc.)
• Ensure and enforce overall compliance to policies and procedures.
• Grade 12.
• 2 to 3 years' experience in retail supervisory capacity.
• Knowledge on sales & service management.
• Proficiency in MS Office.
• Effective Communication skills.
• Business understanding of retail trade, brand, customer & product.