Senior Executive

Essential Functions

• Candidate should have analytical skills
• F&A (Insurance) collections background is essential
• Past work experience of SAP ERP will be of weightage advantage
• Good working knowledge of Microsoft Excel
• Ensure that the guidelines are followed as per standard procedures
• Coaching & providing effective feedback to the collectors
• Quality monitoring & review of accounts
• Allocation of accounts as per the guidelines
• Ensure timely closure of accounts
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure adherence to Company Policies and Procedures
• Ensure fair methods are used to collect outstanding balance on the account
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
• Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
• Prepare reports of the accounts assigned to the team
• Preparing business review templates for performance review

Bachelor Degree or Post Graduate Degree 3 - 8 years